Refund policy

REFUND POLICY

CANCELLATION, RETURNS & REFUND POLICY

RETURNS – CAN I RETURN MY ORDER?

Yes, we accept returns within 30 days of receiving your order if you are not completely satisfied. Our goal is for you to be fully happy with your purchase from Clara & Sophie Perth. If the items ordered do not meet your expectations, you may return them during this period.

RETURN CONDITIONS

To ensure your return is processed quickly, the following conditions must be met:

• Condition of items: Items must be complete (including all parts and accessories) and in their original condition with the original packaging.
• No excessive use: Only normal use is permitted. Damage caused by misuse may result in the return being refused.
• Hygiene products: Items such as underwear cannot be returned for hygiene reasons.
• Faulty products: If you receive a faulty item, please contact us immediately so we can assist you.
• Return costs: Return shipping costs are the responsibility of the customer, from approximately A$50. We will provide all necessary return instructions.
• Processing time: Returns are processed within 7 working days.

 Returns may be refused if items show signs of wear, use or visible damage.

HOW TO RETURN AN ORDER

1. CONTACT US BY EMAIL

To start a return, please email:
📧 info@clarasophieperth.com

Please include:

• Order number
• Reason for return
• Photo of the product (if faulty)

2. WAIT FOR INSTRUCTIONS

Please wait for our confirmation before sending your return. Once your return request has been approved, we will provide any additional instructions if required.

RETURN ADDRESS

All approved returns must be sent to our Returns Processing Centre at the following address:

Address Line 1: No. 160 Nijiayan Road
Address Line 2: Jiangbei District
City: Ningbo
State/Province: Zhejiang
Postal Code: 315000
Country: China

 Please do not send any returns without first contacting us and receiving return authorisation. Returns sent without prior approval may not be accepted or processed.

3. SEND THE RETURN

Return shipping costs are the responsibility of the customer (from approximately A$50).
We strongly recommend using a tracked shipping service.

RIGHT OF WITHDRAWAL

As a consumer, you have the right to withdraw from the contract within 14 days of receiving your goods. Withdrawal only becomes effective once the returned goods have been received by us.

• Withdrawal period: 14 days from receiving the final item.
• Order processing: Withdrawal is only possible after the goods have been delivered.
• Return costs: Return shipping costs are the responsibility of the customer (from approximately A$50).

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will refund all payments received, including standard delivery charges, within 14 days.

Refunds will be made using the same payment method used for the original transaction. No additional fees will be charged for the refund.

CONTACT

info@clarasophieperth.com

Clara & Sophie Perth
Operated by MARQELLE LIMITED
Unit 1603, 16th Floor, The L. Plaza 367–375 Queen's Road Central Sheung Wan, Hong Kong